Refund policy

Return & Refund Policy

✅ Eligible for Return/Exchange (Photo or video evidence required)1️⃣ Damaged/defective products (broken, flawed, missing diamonds) → Eligible for return, exchange, or refund2️⃣ Wrong items shipped (incorrect style, color, or size) → Eligible for return, exchange, or refund3️⃣ Undelivered orders (beyond 30-45 days) → Free reshipment or refund
❌ Not Eligible for Return/Exchange1️⃣ Personal dislike (style, color not as expected)2️⃣ Customized products (engraved items, personalized customizations)3️⃣ Used products (due to hygiene and safety concerns, affecting secondary sales, unless caused by quality issues)
💰 Return/Exchange Handling Methods
  • Low-value orders (<$50): 50% partial refund or discount voucher to avoid return costs
  • High-value orders (> $50): Returns accepted, with shipping costs borne by the buyer
  • Damaged products: Buyers provide photo evidence for direct refund or reshipment
📌 3. Return Process1️⃣ Customer submits a return request (including order number + photos of damaged/wrong items)2️⃣ You review compliance with the return/refund policy3️⃣ If eligible for return:
  • Supported by the supplier → Customer ships the item back, refund/exchange issued upon receipt
  • Not supported by the supplier → Direct refund or discount voucher provided

    4️⃣ If ineligible for return: Explain the policy and offer a discount voucher to appease the customer