Shipping policy

Logistics & Shipping Policy

Core Conclusion: Order processing takes 1-2 days. Standard and expedited shipping options are available, with free shipping on orders over $99. Shipment tracking is provided, and clear compensation policies apply for delays.

1. Processing & Shipping Timeframes

  • Order Processing: 1-2 business days after submission
  • Standard Shipping: 10-20 days (economy international couriers: ePacket, YunExpress)
  • Expedited Shipping: 5-10 days (DHL/FedEx/UPS, additional fee applies)

2. Shipping Fee Policy

  • Standard Shipping: Free of charge
  • Expedited Shipping: $10-$30 (adjusted based on order amount)
  • Free Shipping Threshold: Orders totaling $99 or more qualify for free shipping (to encourage increased purchase volume)

3. Shipment Tracking & Delay Resolution

  • Tracking Availability: A tracking number is provided, allowing customers to check shipment status on the website
  • Delay Compensation:
    • No logistics updates for 15 days → 5% of the order amount as additional compensation
    • Non-delivery within 30 days → Free reshipment or full refund
    • Customs seizure or return → Refund/reshipment determined on a case-by-case basis (discount vouchers offered to mitigate losses)